FAQ

We’re here to help!
After reading this if you still have questions please get in touch with us
info@terraklay.com
 

OUR PRODUCTS

Yes. We are an online store based out of the windy city Chicago, IL.

Terra Klay products are MADE IN INDIA by people, not factory made. We prioritize working with women artisans who have been working in their craft for generations. We are also partnering with differently abled young adults by supporting their vocational education for a sustainable livelihood possibility.



Our products are durable, sustainable and ethically made with each ingredient being 100% natural and safe for you and the environment--made from premium quality cotton, fine wool, and upcycled banana fibers, and colored with natural plant dyes.

To protect your purchase - and our environment - we wrap each piece with a minimal amount of packing material. We are committed to recycling, reducing plastic, and using eco-friendly wrapping.


The majority of our COTTON fabrics are hand dyed which can vary slightly from dye lot to dye lot as it is a natural fiber and done manually. A very subtle variance in dye lots is something we celebrate. We call it “imperfect perfection.” We hope our clients enjoy the impeccable quality, hand-feel and hand crafted element.


Due to the differences in computer and phone screens, colors may be slightly different when you receive the product. A very subtle variance in dye lots is something we celebrate. We do my best to represent the true color of the product.


PRE-ORDERS

TerraKlay's entire new collection is being offered as a pre-order. Pre-order means we only produce what you buy, which reduces waste and is better for the planet! It also means that you have the power to decide which design will go into production. Once we reach our set goal for each product it will be produced making it then also available as an instock item. If not we will provide a full refund. Sounds fair? 


Thank you for purchase. After understanding the demand in a few weeks we will work our artisans in India to start the process of making them. We will keep you posted on the progress.

We are working collaboratively here in Chicago and in India to get your order in your hands as soon as possible. Due to the devastating second wave of the pandemic, we have been slow in production and expect delays. Below is an estimated timeline for shipping based on the date you ordered. Questions? Please send an email to info@terraklay.com

Orders placed between April - July: Estimated shipping end of August.

Thank you for your patience and support to the artisan community.


Your card will be charged when your order is placed which secures your purchase. If you decide later that you don't want to wait, email us at info@terraklay.com and we’ll provide a full refund.

We’ll keep you updated on the status and shipping date of your pre-order as we move closer to the shipping date. Expect to receive an email update every 2-3 weeks.

SHIPPING AND RETURN

We offer a $10 flat rate for domestic shipping under $100. Shipping on orders above $100 is free. (Does not apply to WHOLESALE ORDERS)

At the moment we ship within United States. If you're located outside the US, then send us an email and we'd be happy to work on a solution together.

We will determine the most efficient shipping method for your order. The carrier that we use most often is FedEx Ground, but we may also ship via UPS and USPS. In-Stock orders will ship within 3-5 business days.

We hope you will love your Terra Klay products. However, if for any reason you are not happy with your purchase, you may return or exchange the item(s) within 14 days of receiving the order upon approval.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We only replace items if they are defective or damaged.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping on the original order will be deducted from your refund.

However, if the product is defective in any way, we will cover the cost of inbound shipping.

​Before returning your item please send an email at info@terraklay.com to let us know to expect it. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

To return your product, you should mail your product to: 3936 Hobson gate Ct, Naperville, IL, 60540, United States.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


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